Terms & Conditions
Terms & Conditions
These are the terms and conditions of sale of Bambulah, a webstore fully owned by MaMa Trading BV (MaMa Trading BV is registered with the Dutch Chamber of Commerce under registration number 74478796) hereafter referred to as: “Bambulah”, and these terms and conditions of sale: the “Conditions”.
These Conditions apply to all orders placed by you with Bambulah via its webstore (www.Bambulah.com). By placing an order, you agree to the applicability of these Conditions to the agreement between you and Bambulah.
These Conditions set out the rights and obligations of the parties that apply to your ordering of products via the Bambulah webstore. It is therefore important that you take the time to read these Conditions carefully. Bambulah recommends saving these Conditions on your computer and/or printing them for your records.
1. Information about Bambulah
1.1 Bambulah is part of MaMa Trading BV, a private limited liability company incorporated in the Netherlands. The full contact information of Bambulah is as follows:
Annie Romeinstraat 8
5142 MP Waalwijk
Chamber of Commerce number: 74478796
VAT number: NL859917745B01
2. Your Details
2.1 To enable a smooth and timely execution of the agreement by Bambulah, it is important that you correctly and completely provide your name, your e-mail address and the delivery address as per the instructions. You are responsible for the accuracy of the details provided by you. You will find the full contact details of Bambulah under Article 1 of these Conditions.
2.2 Bambulah will use the details provided by you only in the manner indicated in the privacy statement, which is available on its website.
3. Offer and Agreement
3.1 When you buy an article via the Bambulah webstore, you enter into an agreement with Bambulah. The agreement starts when Bambulah has sent a confirmation to the e-mail address specified by you.
3.2 An agreement arising from an offer which contains an obvious mistake and/or error, such as an unusually low price, is not binding upon Bambulah. Please contact Bambulah when you have a doubt about the validity of an offer.
4. Price and Payment
4.1 The price quoted in the webstore when you place an order is the total price including all taxes and, if applicable, delivery charges and/or import duties (art. 5.3).
4.2 You can pay for your order in the ways indicated in the Bambulah webstore.
5. Order Processing and Delivery
5.1 Bambulah aims to process and deliver your order as smoothly and quickly as possible.
5.2 Orders are shipped to the delivery address provided by you and via the means of delivery chosen by you.
5.3 If the delivery address is located outside the European Union, it is possible that the country in question charges additional levies, such as import tax. Bambulah has no influence or control over such levies and can therefore not provide you with further information. You must check yourself if the ordered articles can be exported and imported to the country in question and what the costs are, before placing such an order.
5.4 Ownership of the ordered products passes to you as soon as Bambulah has received full payment.
5.5 Bambulah takes great care to ensure that products are shipped accurately and in full. Should you unexpectedly receive incomplete or damaged products, please contact Bambulah.
6.1 Bambulah aims to display products on its website as fully and accurately as possible. The nature of the offered products may result in differences (such as colour differences) between the display of products on the website and the product delivered to you.
6.2 The products on offer in the webstore, namely mosquito nets, are naturally subject to use. The lifespan of a product is partly dependent on the material of the product, the intensity of use and the level of care. Bambulah’s products are made from the materials listed in the webstore. For optimum lifespan and quality, it is important, where necessary, to follow the washing instructions.
7. Right of Withdrawal
7.1 You have the right to terminate the agreement within 30 days after the shipment date of your order. This is the so-called cooling-off period. You can use your right to terminate the agreement by sending us an email at firstname.lastname@example.org stating your order number and reason for return. Returns are only allowed if the product packaging and the product itself have not been damaged.
7.2 If you choose to terminate the agreement as far as a particular product is concerned, you are required to return this product as soon as possible, but no later than 30 days after the shipment date of your order, to Bambulah’s address, which you can find on our website.
The cost for the return will be the sole responsibility of the customer.
7.3 In case of termination as defined in Article 7.1, Bambulah shall refund the amount paid for the product in question immediately and in any case no later than 14 days after receipt of the notice that you wish to terminate the agreement, but not before Bambulah has received the returned product in question (in case of non-receipt by Bambulah, you must be able to prove that the product has indeed been returned).
7.4 When you return a product that you have damaged or washed, whose labels have been removed, a product that is incomplete or a product containing other signs of use which show that you have used the product extensively, you are liable to Bambulah for the total value of the product. Under these circumstances, Bambulah will not pay the refund amount.
7.5 If you refuse to take delivery of the order, due to a dispute with customs or other authorities related to the country as specified in the order details, which might eventually result in the order being returned to Bambulah, all costs associated with the initial shipping and the return shipping will be deducted from the initial purchase price.
8. Changes to These Conditions
8.1 If Bambulah decides to change these Conditions, it will publish the changed Conditions on its website. You are advised to check on a regular basis if the Conditions have changed. Any changes do not apply to orders that were placed before the date of change. These Conditions were last changed on 7 April 2020.
9.1 Bambulah aims to deliver the highest possible quality regarding its products and services. Should you have any complaints, you can direct them to us by phone, post or e-mail:
Annie Romeinstraat 8
5142 MP Waalwijk, Netherlands
Note: The above address should not be used for returns or exchanges of products. Please see the Exchanges & Returns section of our website for the correct address details if you wish to exchange or return a product.
9.2 If you have gone through the complaint procedure, but you want your complaint referred to another authority, you can contact the Dispute Commission via the European ODR Platform: http://ec.europa.eu/consumers/odr/.
10. Applicable Law
10.1 Dutch law applies to these Conditions and to the agreements between you and Bambulah, with the exclusion of the Vienna Sales Convention. This choice of law shall not affect any further protection that you have based on the mandatory provisions of the law that would apply without this provision.