FAQ

FAQ

Do you have a question or need any advice? Contact us, we are happy to help.
To save you some time, you will find most frequently asked questions below:

Products

Bambulah mosquito nets are only available online.

Fabrics

Bambulah mosquito nets are made of high-quality polyester and/or cotton, depending on the model. We have only selected the softest and most durable materials to give you a luxurious feeling for many years to come.

Hoop, bamboo spider & rattan hoop

The PANJI & INTAN models use flexible hoops made of iron coated with plastic to make them lightweight, durable and flexible. These compact hoops make it easy to store your Bambulah net or to take it with you anywhere you like.

All bell-shaped mosquito nets from the Classic collection use so-called bamboo spiders. The frames are made from six or eight pieces of natural bamboo that are held together with a bolt and screw. The spider gives your net its structure but also a beautiful, high-end and natural look.

All bell-shaped mosquito nets from the Exclusive & Special collections use a rattan frame. A handmade construction of rattan gives the net its structure but also provides a high-end look. The rattan frame perfectly blends into the top of the net for that natural look.

Rings

As a sustainable company, we have chosen steel rings instead of plastic rings. These rings are strong and will hold your net with ease, whilst also providing a high-quality look.

The Classics

Bambulah nets in the Classics range are all made out of high-quality polyester. The finishing of the nets is done with elegant polyester borders or with luxurious cotton depending on the model.

The Exclusives

Bambulah bed canopies in the Exclusive range are all handmade in Bali by true artisans. They are made out of high-quality, 100% organic cotton for an exclusive look and feel. All our borders are double-hemmed, giving it body and making the net beautiful from every angle.

The Specials

Bambulah mosquito nets in the Specials range are all handmade in Bali by true artisans who combine Balinese inspiration with Dutch style. These mosquito nets are something special. All nets are made with high-quality, 100% organic cotton and double-hemmed borders. The nets look beautiful from every angle.

The Young Ones

Bambulah bed canopies in the Young Ones range (our collection of bed canopies for nurseries and kids rooms) are handmade with high-quality fabrics such as polyester, soft chiffon and 100% organic cotton. The bed canopies are finished with beautiful cotton borders. Creating a cocoon for your baby to sleep in. What style do you want for your little one?

Bambulah highly values quality in order to offer for long-lasting nets. All structural details are made with the best materials we could source. This applies to each net.

All our models come with a free set of accessories including strings, wall plugs and screws.

Bambulah is proud to be involved in all steps of the production process. We have designed our nets in the Netherlands and tested them extensively before going into production. Large parts of our nets are handcrafted in Bali in artisan workshops, with an emphasis on high-quality materials. 

Gentle hand washing recommended in cold water, in max. 30°C. Please do not tumble dry

Bambulah polyester nets

Our polyester mosquito nets are made with high-quality polyester because of its light weight, its durability and its ability to breathe. Bambulah polyester is 50 Denier/324 holes per square inch or 75 Denier/256 holes per square inch and a high weight (GSM) to give the net extra strength and a quality feel.

Bambulah cotton nets

Cotton is a luxurious natural fabric that provides an elegant and lavish look. Bambulah nets are made with high-quality, 100% organic cotton that provides the right balance of weight and strength. The mesh of our cotton is extremely fine and will keep the smallest of insects out but let air flow freely. We have selected cotton that has a very gentle skin-feel for a soft touch when stepping in and out of your bed.

Two decisions need to be made to select your ideal bed canopy:

1. Bell-shaped or box-shaped?

  • Bell shape (round or circular mosquito net)
    The classic bell shape is an icon in your bedroom. Bell-shaped mosquito nets are fixed with only one mounting point. This makes it easy to install. When you are not using your net, it can easily be removed or put behind your bed.
  • Box shape (rectangular or square mosquito net)
    The box shape brings grandeur to your bedroom. The box shape has six or eight mounting points depending on size. While sleeping in your little safe place your mosquito net will not touch your skin anywhere.

2. Single or double bed?

  • Single bed: All our smaller mosquito nets are made with a smaller bed in mind. Please check our conversion table for more information.
  • Double bed: All our bigger and super big mosquito nets are made with bigger beds in mind.

Please check our conversion table for more information.

Easy instruction manuals for the frames of our bell shape models can be found here.

Below are a 7 easy steps to work out the best way to hang your box-shape model with 6 or 8 hanging points.
1) Work out your 4 corner points
2) If possible put each corner at least 50cm outside of each corner of the bed
3) mark the points on the ceiling for the 4 corners and drill your holes,  put in the wall plugs & hooks
4) Loosely connect your bed canopy with 4 ropes and position it over your bed in such a way that you are happy
5) Once you’re happy, tighten each of the 4 ropes, so that these first 4 ropes to each corner are done
6) Now mark & drill the support holes in the middle of the 2 corner points on the length side (for the nets with 6 hanging point) and in the middle of each side for the nets with 8 hanging points
7) Connect the remaing 2 or 4 ropes and your net is ready to be used
Tip: when at step 4, never pull your mosquito net with hard force, always do things gently when hanging a bed canopy

Shipping, exchanges & returns

We ship our mosquito nets worldwide. Isn’t that just marvellous?

At Bambulah, we like to keep things simple. Just check our below table to see if there are any shipping costs associated with your order. For orders sent outside the EU, import duties and taxes may apply. Any import duties and taxes payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.

Shipping costs per country

CountryShipping costs
Netherlands, Belgium, GermanyFREE
France, Luxembourg, United Kingdom4,95 EUR
Austria, Denmark, Poland, Sweden9,95 EUR
Portugal, Ireland, Italy, Monaco, Spain14,95 EUR
Bulgaria, Estonia, Finland, Lithuania, Czech Republic, Hungary,  Latvia, Romania, Slovenia, Slovakia19,95 EUR
Croatia, Switzerland, Greece29,95 EUR
Norway / Other Countries39,95 EUR

 

Delivery time per country

CountryDelivery time (orders placed between Monday and Friday before 22:00)
United Kingdom & IrelandDelivery within 2-4 working days
The NetherlandsNext day delivery
BelgiumDelivery within 1-2 working days
GermanyDelivery within 2-3 working days
France / Italy / SpainDelivery within 2-3 working days
DenmarkDelivery within 2-3 working days
SwedenDelivery within 2-4 working days
Other EU countriesDelivery within 5-7 working days
Outside EUDelivery within 5-10 working days

Yes, as soon as we ship your order, you will receive an e-mail with a Track & Trace code, so that you can track the shipment of your mosquito net(s).

When we ship your order, you will receive a shipping confirmation via e-mail that includes a Track & Trace number. This can be used to track delivery of your item(s).

If you are not 100% satisfied with your mosquito net, you can return or exchange it within 30 days. Please see our Exchanges & Returns section for more information.

It is simple to return or exchange your mosquito nets. The general return period is 30 days from the date of shipment. Please send us an e-mail at returns@bambulah.com, stating your order number and reason for return. Returns are only allowed if the product packaging and the product itself are not damaged. In addition, the hang tag with barcode, the packing list and the return form should be included. You can find our full return policy in our terms & conditions.

Please send your product to the following address:

Bambulah B.V.
p/a De Beverspijken 7d
5221 EE Den Bosch
The Netherlands

Download your return form here

As soon as we receive your package, we will send you a confirmation e-mail. Unless you have requested an exchange, the money will be refunded to your credit or debit card as soon as possible, but always within 14 days.

Orders & payment

You can check the status of your order by logging into your Bambulah account on our website. Once the order is fulfilled, you will receive an e-mail containing a Track & Trace number, enabling you to track when your mosquito net(s) will arrive.

Once your order is placed, we will immediately start fulfilment in order to provide the fastest delivery time possible. Therefore, your order cannot be changed once it is placed.

Bambulah accepts PayPal, and a range of credit cards including Visa, MasterCard and American Express, but also IDEAL, Bancontact and Klarna

Within 14 days after we receive the returned item(s), we will transfer the payment corresponding to the returned item(s) back to you.

About

At Bambulah, we do not just make mosquito nets, we design ‘enchanting’ mosquito nets. From the moment we started, our goal was simple: to produce stylish mosquito nets at an affordable price. Based on our knowledge, research and visits to several factories, we have selected some of the best and some of the most caring mosquito net producers. In our workshops, nets & fabrics sourced from different parts of the world are collected to create our enchanting nets. As most of our mosquito nets are handmade in Bali by artisans with amazing craftsmanship, the professional sewing quality, the various details and the finishing of each net are clearly noticeable.

Simply put, at Bambulah, we design, produce and sell a range of unique, high-quality mosquito nets. Combining ultimate protection with great style.

Feel free to contact us with any questions, suggestions or complaints. You can reach us on business days from 09:00 – 18:00 by:

e-mail: info@bambulah.com
Phone: +31-85-0188486
Via our online chat