Exchanges & Returns
Do you want to Return or Exchange your product?
No problem! This is possible.
Please send an email to: firstname.lastname@example.org with your order number & reason for return.
We accept returns up to 30-days after the order date. If received after 30 days we still accept the return, but we then hand out a voucher (instead of money) for a possible future purchase.
Please note we do not accept mosquito nets that are returned without prior notice per email.
Returns are only accepted if the product packaging and the product itself are not damaged. The hangtag with bar-code should be attached to the product. Please include the packing list and the return form (see link below) in the return package.
The product’s purchase price minus a small handling/inspection fee (see our terms and conditions for more information on this item) will be refunded to your credit or debit card used for the transaction. Depending on the financial institution and the inspection process this may take up to 14 days after receiving your package.
You can find our complete return policy in our terms & conditions.